We are confident that you will love your new Screaming O® products and we stand behind every model that we make. However, in the event of a return or exchange we have set the following policy:
1. All items to be returned must first be pre-approved. Please contact customer service at 310.446.1632.
2. As instructed by customer service, all items to be returned must include their original packaging, paperwork, manuals, accessories and a copy of the receipt. Also include your name, address, phone number and reason for return. Incomplete returns may result in the package being returned to you. Items being returned should be sent with either a track-able shipping method or one that provides confirmation of delivery.
3. Conditions: Due to the nature of our products, and to ensure the health and safety of our customers and staff, we cannot accept returns or exchanges on any item designed to come in contact with the genitals or bodily fluids (saliva, semen, urine, blood, etc.). Once these types of items leave our warehouse they are considered used and unsellable. Exchanges of these types of items will only be accepted in the case of a damaged or defective product. Please be sure to inspect your items upon receipt.
Some restrictions may apply. Please contact us should you have any questions.